Conditions d’utilisation
These Terms of Service govern your access to and use of mondressy.shop, including purchases made through the website.
By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or limits mandatory rights granted to consumers under applicable French or European Union law.
French official guidance requires consumer-facing e-commerce businesses to provide relevant pre-contractual information concerning products, pricing, delivery, legal guarantees, withdrawal rights, and dispute procedures.
1. Online Store
mondressy.shop provides an online platform through which customers may browse and purchase available products.
Our store uses Shopify technology to provide e-commerce functionality.
2. Eligibility
By placing an order, you represent that you have the legal capacity required to enter into the transaction or that the transaction is made with appropriate legal authorization.
You agree to provide accurate information during checkout.
3. Product Information
We make reasonable efforts to display product information accurately.
However, product colors, dimensions, textures, patterns, packaging, and appearance may vary slightly due to:
- Screen settings.
- Photography.
- Lighting.
- Manufacturing variations.
- Product updates.
- Material characteristics.
Such differences do not affect any mandatory rights concerning goods that are legally considered non-conforming.
4. Prices
The applicable price is the price presented to the customer before the order is confirmed, subject to correction of obvious errors.
Customers will be able to review the total amount payable before submitting an order.
5. Orders and Contract Formation
Adding a product to a shopping cart does not reserve inventory.
An order is submitted when the customer completes checkout.
We may send an electronic acknowledgment or confirmation after the order is placed.
An order may be rejected or cancelled where reasonably necessary because of:
- Product unavailability.
- Payment failure.
- Suspected fraud.
- Incorrect pricing caused by a clear technical error.
- Invalid delivery information.
- Legal restrictions.
- Other circumstances making fulfillment impossible.
Where an accepted paid order is cancelled by us, the relevant payment will be refunded.
6. Payment
Available payment methods are displayed during checkout.
Customers authorize the applicable payment provider to process the amount shown at checkout.
We may use payment-service providers and fraud-prevention systems to process and verify transactions.
7. Shipping
mondressy.shop offers:
Free standard shipping on all orders.
The estimated standard delivery period is:
15–20 days.
Delivery information is explained in greater detail in our Shipping Policy.
8. Delivery
Customers are responsible for providing complete and accurate delivery information.
We are not responsible for delivery delays directly caused by incorrect or incomplete information supplied by the customer, although we will provide reasonable assistance where possible.
Risk and consumer delivery rights will be determined in accordance with applicable mandatory law.
9. Right of Withdrawal
Eligible consumers purchasing at a distance generally have at least 14 days after receiving qualifying goods to exercise their statutory right of withdrawal.
Detailed procedures are contained in our Return and Refund Policy.
10. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy and applicable mandatory consumer legislation.
Customers may contact:
to initiate an eligible return or request assistance.
11. Legal Guarantee
These Terms do not limit legal guarantees concerning defective or non-conforming products.
EU consumer rules provide a minimum two-year legal guarantee for qualifying goods that are defective or do not correspond to what was advertised.
Mandatory French consumer protections continue to apply where relevant.
12. Promotions
Promotions, discounts, coupon codes, and special offers may be subject to specific conditions.
Unless otherwise stated:
- Promotions cannot be exchanged for cash.
- Promotions may be limited in duration.
- Discounts may apply only to selected products.
- Promotional codes may be restricted to one use per customer or order.
- Promotions may not be combined where expressly stated.
Mandatory statutory rights remain unchanged.
13. Accounts
If customer accounts are available, users are responsible for maintaining the confidentiality of their login information.
Please inform us if you reasonably believe your account has been accessed without authorization.
14. Prohibited Use
You may not use mondressy.shop:
- For unlawful activities.
- To violate intellectual property rights.
- To distribute malicious software.
- To interfere with website security.
- To attempt unauthorized access to systems or accounts.
- To submit fraudulent orders.
- To misuse payment systems.
- To collect customer or website data through prohibited automated methods.
- To impersonate another person.
We may restrict access where reasonably necessary to protect users, the website, or our legal rights.
15. Intellectual Property
Website content may be protected by copyright, trademark, design, database, and other intellectual property rights.
Unless permitted by law, you may not reproduce, commercially exploit, modify, distribute, or republish protected website content without authorization.
16. Third-Party Services
Certain website features may depend on third-party services, such as:
- Shopify.
- Payment processors.
- Delivery providers.
- Analytics services.
- Communications providers.
Third-party services may be governed by their own legal terms and privacy policies.
17. Website Availability
We aim to maintain reasonable website availability but do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance.
- Technical problems.
- Security updates.
- Provider outages.
- Events beyond our reasonable control.
18. Limitation of Liability
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
In particular, nothing in these Terms excludes mandatory consumer remedies, statutory product rights, or liability that legally cannot be excluded.
To the extent permitted by law, mondressy.shop is not responsible for losses caused exclusively by circumstances outside our reasonable control.
19. Force Majeure
Performance may be delayed where events beyond reasonable control prevent or materially interfere with fulfillment.
This provision does not remove mandatory consumer rights concerning delayed or failed delivery.
20. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data protection requirements.
21. Complaints
For any complaint concerning an order or product, contact:
Please include sufficient information to identify the relevant order and explain the issue.
22. Consumer Dispute Resolution
Consumers may have access to consumer mediation or other alternative dispute-resolution mechanisms under French law.
French e-commerce rules require consumers to be informed about the availability of consumer mediation and applicable dispute procedures.
Any applicable statutory right to bring proceedings before a competent court remains unaffected.
23. Applicable Law
These Terms shall be interpreted consistently with applicable law.
For consumers resident in France, nothing in these Terms deprives the consumer of mandatory protections granted by French and European Union consumer law.
24. Changes to These Terms
We may revise these Terms where reasonably necessary because of changes to our business, website, products, technical systems, or legal obligations.
Changes will apply prospectively unless otherwise required by law.
25. Contact
Questions concerning these Terms may be sent to:
mondressy.shop
Email: info@mondressy.shop
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