Politique de remboursement
This Return and Refund Policy applies to eligible purchases made through mondressy.shop.
Contact:
Email: info@mondressy.shop
This policy is intended to operate consistently with mandatory French and European Union consumer protection rights. Nothing in this policy limits rights that consumers are entitled to exercise under applicable law.
1. Statutory Right of Withdrawal
If you are a consumer purchasing eligible goods online, you generally have the right to withdraw from your purchase without providing a reason within 14 days from the date on which you, or a third party designated by you other than the carrier, receives the goods.
For an order containing several products delivered separately, the statutory period generally begins when the final product, lot, or part of the relevant order is received, where applicable under law.
2. How to Exercise Your Right of Withdrawal
To exercise your withdrawal right, you must clearly inform us of your decision before the applicable withdrawal period expires.
Please contact:
Your communication should clearly state that you wish to withdraw from the purchase and should include sufficient information for us to identify the relevant order, such as:
- Your name.
- Order number.
- Email address used for the purchase.
- Product or products concerned.
- Date the products were received.
French rules permit consumers to exercise withdrawal through the statutory model form or through another clear and unambiguous statement expressing the decision to withdraw.
We recommend retaining evidence showing when your withdrawal request was submitted.
3. Returning Products After Withdrawal
After notifying us that you are exercising your right of withdrawal, eligible products must be returned without undue delay and, where required by applicable law, no later than 14 days after communicating your withdrawal decision.
Please contact info@mondressy.shop before sending a return so that we can provide the applicable return instructions and identify the return correctly.
Do not send a return to an address shown on a shipping label without first receiving return instructions, because fulfillment and return facilities may differ.
4. Condition of Returned Products
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Products should, whenever reasonably possible, be returned with their original packaging, accessories, labels, documentation, and other components.
The customer may be responsible for a reduction in product value caused by handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.
5. Return Shipping Costs
For a standard change-of-mind withdrawal, the direct cost of returning eligible goods may be the responsibility of the customer when the customer has been properly informed of that obligation.
French consumer guidance confirms that direct return costs may generally be borne by the consumer when properly disclosed in advance.
If a product is defective, materially non-conforming, damaged before delivery, or incorrectly supplied by us, reasonable return costs will be handled in accordance with applicable legal rights and will not be imposed on the customer where prohibited by law.
6. Refunds Following a Valid Withdrawal
When a valid statutory withdrawal is exercised, we will reimburse the payments subject to the conditions required by applicable law.
Under French consumer rules, reimbursement is generally required without undue delay and no later than 14 days after the seller is informed of the consumer's withdrawal decision. For goods, the seller may defer reimbursement until the goods have been received back or until the consumer provides evidence that they have been sent back, whichever occurs first.
Refunds will ordinarily be issued using the same payment method used for the original transaction unless the customer expressly agrees to another method that does not result in additional charges.
Because mondressy.shop provides free standard shipping, there is ordinarily no standard outbound shipping charge to reimburse.
7. Products Excluded From Withdrawal Where Permitted by Law
The statutory right of withdrawal may not apply to certain products or contracts when an exemption is provided by law.
Depending on the products sold, examples may include:
- Goods made specifically according to the customer's specifications or clearly personalized.
- Products liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken.
- Certain sealed digital or recorded products after opening where legally applicable.
- Other products or services specifically excluded from the statutory withdrawal right.
French consumer guidance recognizes statutory exceptions to the normal withdrawal right for specified categories.
An exemption will only be relied upon where legally applicable.
8. Damaged, Incorrect, or Defective Products
If you receive an item that is damaged, defective, materially different from the item ordered, or otherwise non-conforming, please contact:
Please provide your order number and a clear description of the problem. Photographs may be requested where reasonably necessary to evaluate visible damage, an incorrect item, or another product issue.
We will provide an appropriate solution consistent with applicable law.
9. Legal Guarantee of Conformity
This return policy does not replace or restrict mandatory legal guarantees.
Under EU consumer protection rules, consumers are entitled to a minimum two-year legal guarantee for goods that are faulty or do not correspond to what was advertised, subject to the applicable national rules. Remedies may include repair, replacement, price reduction, or reimbursement depending on the circumstances.
Any commercial return arrangement offered by mondressy.shop is additional to mandatory statutory rights and does not reduce them.
10. Exchanges
Where operationally available, we may assist with an exchange request.
Because product availability can change, an exchange is not guaranteed. Where an exchange cannot be completed, an eligible refund may be offered instead.
Statutory rights remain unaffected.
11. Sale and Promotional Products
Products purchased during a sale, discount, or promotional event are not automatically excluded from statutory withdrawal rights merely because they were discounted.
French government guidance confirms that qualifying distance-sale withdrawal rights can also apply to sale and discounted products.
12. Refused or Undeliverable Packages
Simply refusing delivery does not necessarily constitute a legally sufficient declaration of withdrawal. French official guidance states that returning goods without a withdrawal declaration, or merely refusing delivery, is not by itself sufficient to express the withdrawal decision.
If you wish to withdraw, please contact info@mondressy.shop clearly stating your decision.
13. Refund Processing
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.
We are not responsible for ordinary banking processing periods after the refund has been properly released by us.
14. Contact
For all return and refund requests:
mondressy.shop
Email: info@mondressy.shop
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