Politique d’expédition
This Shipping Policy explains the shipping and delivery arrangements applicable to orders placed through mondressy.shop.
For assistance:
Email: info@mondressy.shop
1. Free Standard Shipping
mondressy.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS.
There is no minimum purchase requirement for standard shipping unless a different condition is clearly disclosed before checkout.
2. Estimated Delivery Time
Our standard estimated delivery time is:
15–20 days.
The delivery estimate begins after the order has been accepted and processed for fulfillment.
The estimated delivery period is provided in good faith based on ordinary shipping conditions.
3. Order Processing
After an order is submitted, it may undergo:
- Payment authorization.
- Address verification.
- Inventory confirmation.
- Fraud-prevention review.
- Picking and packing.
- Shipping preparation.
Customers may receive an order confirmation or shipping notification electronically.
4. Delivery Estimates
The 15–20 day delivery period is an estimate under normal operating conditions.
Delivery may occasionally be affected by circumstances including:
- Carrier delays.
- Customs processing.
- Public holidays.
- Severe weather.
- Transportation disruption.
- High seasonal order volumes.
- Regional delivery restrictions.
- Incorrect or incomplete customer addresses.
- Events beyond reasonable control.
Mandatory consumer rights regarding delivery remain unaffected.
French e-commerce rules require traders to provide consumers with information concerning the delivery date or delivery period before the online contract is concluded.
5. Shipping Destinations
Availability of delivery is determined during checkout.
If a destination cannot be served, the website may prevent checkout or we may contact the customer where fulfillment is not possible.
6. Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
Please carefully review:
- Recipient name.
- Street address.
- Apartment or unit number.
- City.
- Postal code.
- Region.
- Country.
- Contact information.
If you notice an address error after placing an order, contact:
as soon as possible.
We cannot guarantee that an address can be changed after fulfillment has started.
7. Tracking
Where tracking is available, customers may receive tracking information after shipment.
Tracking information may require time to update after a parcel enters the carrier's network.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
8. Multiple Packages
An order containing several products may occasionally be delivered in separate packages.
When this occurs, packages may arrive on different dates.
No additional standard shipping fee will be charged because all standard shipping from mondressy.shop is free.
9. Customs and International Delivery
Cross-border deliveries may be processed through customs or other governmental procedures.
Where taxes, customs duties, import charges, or similar amounts are legally applicable, their treatment will depend on the destination and the conditions disclosed during the transaction.
We will comply with applicable consumer disclosure requirements relating to charges for which we are responsible.
10. Delayed Orders
If your order has not arrived within the expected period, please contact:
Include your order number and the email address used for the purchase.
We will review available shipping information and provide reasonable assistance.
11. Lost Packages
If tracking information indicates that a parcel may have been lost, contact us promptly.
We may investigate the shipment with the relevant carrier or fulfillment provider.
Where the seller remains legally responsible for delivery, appropriate remedies will be provided in accordance with applicable consumer law.
12. Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery location.
- Check with members of your household.
- Check with neighbors where appropriate.
- Check for notices from the carrier.
- Contact the carrier if useful.
- Contact info@mondressy.shop if the package remains missing.
We will provide reasonable assistance and handle the matter according to applicable legal obligations.
13. Damaged Packages
If a package arrives visibly damaged, retain the packaging where reasonably possible and contact us promptly.
Please provide:
- Order number.
- Description of the damage.
- Photographs where reasonably possible.
Contact:
Your statutory rights regarding damaged or non-conforming products are unaffected.
14. Incorrect Products
If you receive a product that is different from what you ordered, contact us at:
Please provide your order number and details of the incorrect product.
We will arrange an appropriate remedy according to applicable law.
15. Undeliverable Packages
A parcel may be returned as undeliverable because of:
- An incorrect address.
- An incomplete address.
- Failed delivery attempts.
- Failure to collect a parcel.
- Carrier restrictions.
- Other delivery-related circumstances.
If a parcel is returned to us, contact info@mondressy.shop for assistance.
16. Delivery and Statutory Rights
Nothing in this Shipping Policy limits mandatory consumer rights under French or European Union law.
Our contractual estimate of 15–20 days does not remove any statutory remedy that may become available if delivery is materially delayed or cannot be completed.
17. Returns After Delivery
Shipping and delivery are separate from withdrawal and return rights.
Eligible customers may have a statutory withdrawal period after receiving qualifying goods. Detailed terms are provided in our Return and Refund Policy.
The French statutory withdrawal period for qualifying online purchases is generally at least 14 days from receipt of the goods.
18. Changes to Shipping Arrangements
We may update shipping methods, logistics partners, or operational procedures from time to time.
Any material shipping conditions applicable to an order will be those communicated before the customer completes the purchase, subject to mandatory law.
19. Contact
For shipping and delivery questions:
mondressy.shop
Email: info@mondressy.shop
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
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